Lassie came home

You may have noticed that tysonbrust.com has been down for the past week or so, when godaddy.com stopped hosting my blog for reasons that are still unclear to me.  Getting my blog restored by godaddy.com was extremely frustrating, and required 4 phone calls and much waiting.  Here is a time line:

Oct 23 – I logged in to create an entry (a particularly insightful and entertaining entry IMO) and noticed that all past blog entries had disappeared from my Quick Blog account.  At this point, my blog was still viewable on tysonbrust.com.  I phoned godaddy.com and was told that my blog had been removed because it had “bursted”.  I think that this means that I had used too much disk space.  Apparently they had tried to bill me automatically and were unsuccessful.  To be fair, I had received a prior notification instructing me to login to my account and renew an item in the renewal area.  I had done so but found no items requiring renewal, and had assumed that the notice had been generated in error. 

Anyway, I was told that Godaddy could not retrieve any of my data because it was a “free account”.  It pisses me off that there is a different standard of customer care for those with “free accounts”.  I paid for my domain name registration with cold hard currency, and yes, it happens to include “free” hosting.  But this was one of the reasons I picked Godaddy in the first place.  My yearly domain name renewals could potentially generate income for years to come.  In addition, there have been thousands of hits on my blog, so I’m giving Godaddy and Godaddy’s banner ads a hell of a lot of “free” exposure.  Not only that, but I have been encouraging others to start blogging using Godaddy, including my brother (
www.cbrust.com).  What kind of business model do they have that doesn’t factor in these intangibles?  If I ever needed hosting for a business website, I would want to feel confident that my work was secure.

I was not ready to give up on my “free” account so easily.  After all, my blog had become like a pet.  It doesn’t talk back, it is there when I need it, and I have grown attached to it despite the fact that sometimes it stinks.  So I kept pressing the customer service representative.  I argued that since I could still view my blog at tysonbrust.com, the data must still exist somewhere.  After being put on hold for about ten minutes, I was informed that if I paid for Quick Blog (US$28.50/year) they could restore my blog within 24 hours.  As a bonus, there would no longer be any banner ads.  I was fine with paying this amount.  After all the work I had cumulatively put into my blog, I might have paid more than this.  Now I understand how people spend $10,000 to get a liver transplant for their 15 year-old cats.  I’m not there yet, but I can see how it could happen.

Oct 24 – I logged in to my blog and found that nothing had changed, except now tysonbrust.com was an empty page.  All my data was gone.  This caused me some anxiety.  My pet had been gone for 24 hours, and I didn’t know if it was alive or dead.  I phoned Godaddy again and talked to another customer service representative.  This person was very helpful and tried to fix the problem while I was on the phone.  Unfortunately he soon discovered that my problem was a “tier 2” problem which required him to initiate an “escalation” so that more advanced technical support people, in a completely different location, could start working on it.  There is no way for mere mortals to talk directly with these advanced tekkies, who undoubtedly work in an underground facility somewhere in the Nevada desert that can withstand a direct nuclear attack.

Oct 25 – I did not have time to log into my blog.  It also happened to be my mom’s 61st birthday and Joel’s 30th birthday.  I realized that I forgot to phone Dad to make sure he would be home in the morning for the delivery of the flowers I had ordered for Mom.  I phoned home between classes, mistakenly thinking that there was a three hour time difference, hoping to catch Dad.  What if the flower shop had already tried to make the delivery and he had been out because I forgot to make sure he would be home?  I was surprised when Mom picked up the phone (there was actually only a two hour time difference).  The flowers were beautiful and how thoughtful of me to remember to phone while she was home for lunch.

Oct 26 – My blog had still not returned.  A third phone call revealed that my blog had been found, but was in the pound indefinitely because somewhere somebody had to make a decision about whether or not I was to be charged a fee for removing my blog from the pound.  This decision could only be made by people who could not neither be contacted by me nor the customer service representative.  I’m assuming that this meant the Area 51 people were the only ones with the required security clearance to deal with this sensitive issue.  I wanted to know if my blog was alright – was she in any pain?  I was told not to worry, I would be contacted sometime within the next 24 – 72 hours about the pound fee.  I did not feel reassured.

Oct 27 afternoon – No change.  Phone call number 4 did not achieve anything.  At some point in the future my blog would likely be returned to me, but I could not be given any guarantee on how long it would take, or if there would be a cost.

Oct 27 evening – Lassie came home.

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2 thoughts on “Lassie came home

  1. With all this Blog/Dog Talk it made me draw some connections between your blog and “The Littlest Hobo.” Just look at the Lyrics:There’s a world, that’s waiting to unfold,A brand new tale, no one has ever told,We’ve journey’d far but, you know it won’t be long,We’re almost there and we’ve paid our fare, with the hobo song.You know…the world waiting to unfold, you telling your story on the blog, the journey in getting your blog back, not knowing when it will happened, and the $30 being your hobo song…Ok some maybe it isn’t a perfect metaphor. Maybe I just watched that episode of Corner Gas where Hank meets the Littlest Hobo one too many times.

  2. Hy Tyson, you should move to a real host – Dreamhost seems to be the way to go. I got a deal at Netfirms, but they seem to be having SQL issues but it’s great for what I paid.

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